Will you actively create a healthier future for tomorrow?

At Medibank and ahm we're encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.

We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers.

Enterprise Digital

We are building an expert team to deliver best in class solutions for our customers. Our mission is to "Create delightful experiences that help our customers achieve better health".

The Opportunity

This role will support multi-disciplined teams and business stakeholders in the operational run of contact centre, health applications, faxing solutions to support the diverse needs across Health Services and PHI.

The role will work closely with key stakeholders from SAP (OSCAR), Voice, Database, Health Services and AHM teams and key service delivery vendors and requires flexibility to span between project, transition, and operational run.

This requires strong vendor operational governance, MSA, SOW and KPIs skills/experience, including the ability to provide demand planning (workload forecasting) and priority management.

This is a key operational role where you'll be supporting both project and operational run-on existing platforms, working with third party vendors as required.

Key Responsibilities Include:

About You

You possess extensive experience in Operational Service Delivery management and detailed knowledge of Service operation of supporting contact centre (Genesys), Health applications, faxing (RightFax), SAP and Cloud technologies (Azure & AWS). You also demonstrate solid experience in SaaS management, including vendor governance and management, DBaaS management/admin SQL Server, Sybase and DB2. You will also possess a solid foundation in ITIL Service Management.

You have demonstrable leaderships skills, are operationally focused, possess a desire and ability to be hands on when required and have sound and trustworthy stakeholder management.

You are collaborative, are a solid performer and enjoy working in high performing teams.

A career with us

We believe work is something we do, not somewhere we go. Our modes of working - Collaboration, Connection and Concentration - help inform how your day is structured and where you choose to work will vary, depending on your role and requirements.

The wellbeing of our employees is our priority. We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process, as well as how this role can be flexible for you. Virtual interviews are always on offer and will not adversely impact your application.

All employees who may attend a worksite or any face-to-face work-related activity will be required to be fully vaccinated for COVID-19 as a condition of employment.

We offer a range of great benefits such as subsidised private health insurance, rewards and discounts, and health and wellbeing initiatives. To find out more, click here [link removed].

To start small and impact bigger.